How to Contact Upside App Customer Service [2024]

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If you’re using the Upside app and need help or have a question, and you want to know How to Contact Upside App Customer Service. Then don’t worry! It’s easy to get in touch with the Upside customer service team. 

The Upside app provides many ways to get in touch with its customer service including In-App support, email support, social media channels, community forums, and more.

Here is everything you need to know about How to Contact Upside App Customer Service.

How to Contact Upside App Customer Service

1. Open a Ticket

If you prefer a direct route to the Upside support team, opening a ticket is your best option. Follow these simple steps to get started:

A. Fill out the Form

Navigate to the Upside support page and fill out the contact form. Ensure to include the following details:

  • Your account email address (accessible by tapping the profile icon).
  • Proof of purchase.
  • Any relevant screenshots or documentation that may aid in resolving the issue.

B. Submit Your Request

Once you’ve filled out the form, hit submit. Rest assured that the Upside team will prioritize your ticket and aim to respond within 24 hours.

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2. In-App Support

The Upside app offers a convenient in-app support feature, allowing users to quickly connect with customer service directly from their smartphones. To access in-app support:

  • Open the Upside App: Open the Upside app on your mobile device.
  • Navigate to Help or Support Section: Look for the “Help” or “Support” section within the app’s menu or settings.
  • Submit a Support Request: Depending on the app’s interface, you may find different options to seek support such as submitting a request, chatting with a representative, or browsing through FAQs.
  • Describe Your Issue: Provide a detailed description of your issue or inquiry to receive prompt assistance from the Upside support team.

3. Email Support

If you prefer to reach out to Upside customer service via email, you can do so by sending your inquiry to their dedicated support email address. Be sure to include relevant details such as your account information, the nature of your issue, and any relevant screenshots or attachments.

  • Email Address:
  • Subject Line: Indicate the nature of your inquiry or issue.
  • Message Content: Provide a detailed description of your concern, including any relevant information that can help the support team assist you effectively.

4. Social Media Channels

Upside may also offer customer support through its official social media channels. By reaching out via platforms such as Twitter or Facebook, you can connect with Upside’s support team and receive assistance with your inquiries. Here’s how to contact Upside on social media:

  • Twitter: @UpsideSupport
  • Facebook:

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5. Help Center

Upside offers an extensive online help center or knowledge base that provides users with common questions answers, troubleshooting guides, and tutorials. 

Visiting the Upside help center can be a valuable resource for self-service support. You can find the link to the help center on the app or website.

6. Community Forums

Some apps like Upside may offer community forums or discussion boards where users can interact with each other and seek assistance from experienced users or moderators. Participating in these forums can provide you with valuable insights and solutions to your questions or issues.

How Does Upside Work?

Claim an Offer:

  • Open the free Upside app and browse through a variety of cash-back offers available at locations near you.
  • Choose the offer that meets your needs and claim it within the app.

Shop as Usual:

Earn Cash Back:


With multiple ways available for contacting Upside App Customer Service, you can rest assured that help is always within reach. 

Whether you prefer to use the in-app support feature, Open a Ticket, send an email, reach out on social media, explore the help center, or engage with community forums, Upside is committed to providing timely and effective assistance to its users.

We hope that this article about How to Contact Upside App Customer Service is very helpful to you!


Does Upside offer phone support?

Currently, Upside does not provide phone support. However, you can easily reach us by opening a ticket or using our in-app help feature for prompt assistance.

How long does it take for Upside to respond to a support ticket?

We strive to respond to all support tickets within 24 hours. Rest assured that your concern is important to us, and we’ll work diligently to provide a timely resolution.

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